LEGAL

Terms of service

1. Who we are

TeslaSkins is run by Nimzo Holdings Ltd, a company registered in England and Wales (company number 17453506). Our registered office is Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. In these terms, “we”, “us” and “our” mean Nimzo Holdings Ltd, and “you” means the person using the site.

By creating an account, downloading a free wrap, or buying a wrap or credits, you agree to these terms. If you don’t agree, please don’t use the site.

Buying a wrap or credits means you want instant access to them and accept that you lose your 14-day right to cancel once they are supplied (see Cancellations and refunds).

2. Not affiliated with Tesla

TeslaSkins is independent. We are not made, endorsed or supported by Tesla, Inc. “Tesla”, “Model 3”, “Model Y” and related names are Tesla’s trademarks, and we use them only to describe which vehicles a wrap is made for.

The wrap feature belongs to Tesla. Tesla decides which cars, app versions and software versions support it, and can change or remove it at any time. We can’t control or guarantee how Tesla’s software shows a wrap.

3. Your account

4. What a wrap is

A wrap is a digital PNG image that changes how your car looks on the screens in your Tesla and in the Tesla app. It is not physical vinyl and does not change the real paint on your car.

5. Free wraps and credits

6. Prices and payment

7. Getting your wrap

Once your payment is confirmed, your wrap appears in your account under Purchased and you can download it straight away. Credits appear in your balance next to My account straight away. You can download it again whenever you like while your account is open and we are still running the site. We recommend keeping your own copy of the file.

8. Cancellations and refunds

Your 14-day right to cancel

For online purchases you usually have 14 days to change your mind. Wraps and credits are digital and you get them immediately, so when you tick “I agree to the terms and conditions” at checkout, you are asking for instant access to your wrap or credits and agreeing that you lose your right to cancel once the download or credits are available to you. Digital downloads and credits can’t be returned. If you don’t agree, you can’t complete the purchase.

If something is wrong with your wrap

Your legal rights under the Consumer Rights Act 2015 are not affected. A wrap must be of satisfactory quality, fit for purpose and as described. If it isn’t — for example, the file won’t open, it isn’t the design shown in the listing, or it doesn’t line up on the model it was sold for — contact us within a reasonable time. We will fix or replace it, and if we can’t, we’ll refund you.

When we don’t give refunds

We don’t give refunds if you change your mind after the wrap is supplied, if you chose a model that isn’t your car, or if Tesla changes or removes the wrap feature after you buy.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 working days. Once a purchase is refunded, it is removed from your account. If a credit pack is refunded, we remove the credits from it that you haven’t used. Wraps you have already unlocked stay in your account.

9. How you can use wraps

When you buy or collect a wrap, we give you a personal, non-exclusive, non-transferable licence to use it on your own Tesla vehicles and to share pictures or videos of your car wearing it.

You must not:

We, or the people who license designs to us, keep all rights in the wraps and the site.

10. Designs you create or upload

If you create a design with our editor or upload images to it, you keep the rights you have in your design. You confirm that you own, or have permission to use, everything you upload, and that it doesn’t break the law or anyone else’s rights.

You allow us to store, process and show your design so we can provide the editor, previews and checkout to you. We may remove any design that we believe breaks these terms.

Your design and anything you upload are saved to our servers as you work, even if you don’t press Save. You agree that our team may view and review them to run and improve the editor, help you with support and check that they follow these terms. We won’t publish, sell or share your design or uploads. Our privacy policy explains how we handle them and how long we keep them.

Don’t upload anything you want to keep private, and don’t upload pictures of other people or anything that identifies someone without their permission.

11. Using the site fairly

Please don’t misuse the site. That includes trying to get paid wraps without paying, using extra accounts or email addresses to get more than one free wrap, scraping or copying the catalogue, interfering with how the site works, uploading anything harmful, offensive or illegal, or pretending to be someone else.

12. Rights complaints

We take intellectual property seriously. If you believe a wrap or design on TeslaSkins uses your trademark, artwork or other rights without permission, email info@teslaskins.io with details of your rights and the listing. We will review it promptly and remove it if appropriate.

13. Our responsibility to you

We work to keep the site running, but we can’t promise it will always be available or free of errors. We may change or withdraw wraps or features at any time.

14. Ending your account

You can ask us to close your account at any time by emailing info@teslaskins.io. Once it is closed, you won’t be able to download your wraps from us any more, and any unused credits are lost, so save copies and use your credits first.

We may suspend or close your account if you seriously or repeatedly break these terms, or if a payment is reversed through a chargeback. If we close your account without a good reason, we’ll refund anything you bought in the previous 14 days and any credits you bought and haven’t used.

15. Changes to these terms

We may update these terms from time to time, for example when the law changes or we add new features. The terms that apply to a purchase are the ones shown on this page when you made it. If we make an important change, we’ll tell you on the site or by email.

16. Law and disputes

These terms are governed by the law of England and Wales, and disputes can be taken to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you have a problem, please contact us first. We will try to sort it out quickly and fairly.

17. Contact us

Email info@teslaskins.io or write to Nimzo Holdings Ltd, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. We aim to reply within 3 working days. See our privacy policy for how we handle your information.